Note from Ann“Conversations at 37,000 Feet”

I travel a lot. Often my seat neighbors will ask me what I do. “I’m a corporate trainer,” I say. “I help organizations trying to change. Because no matter what their business, how well they manage change will determine their success. They need to be ready.”

Change in the same sentence as success often gets their attention, and then they ask, “How do you train a company to change?”

My answer is always the same: “Well, once I teach a company’s people the stages of change and how to navigate them, workplace changes are much easier to take.”

Marketplace shifts, new industry standards, a current event with company impact—businesses are hit with myriad changes. I make the point ...

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