The Change Handbook, 2nd Edition

19

BIRGITT WILLIAMS

The Genuine Contact Program

The significant problems we face cannot be solved at the same level of thinking we were at when we created them.

—Albert Einstein

Transformational Process

IntraHealth International, Inc., was a newly created nonprofit health-care organization with an inherited legacy spanning multiple countries and cultures. In its 25 years of existence prior to the creation of the new organization, IntraHealth suffered many problems including an ambiguous and ill-defined relationship with the mother institution, lack of clarity, and uncertain congruence between the goals of the organization and those of its host ...