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DAVID GERSHON
The Practice of Empowerment Changing Behavior and Developing Talent in Organizations
The core of the matter is always about changing the behavior of people. In highly successful change efforts the central challenge is not strategy, not systems … but changing people’s behavior.
—John Kotter and Dan Cohen
Building Partnerships—Overcoming Barriers
Bob Franco, vice president of the Global Talent Division at American Express, tells his story about a successful application of the Practice of Empowerment:
A key challenge in institutions is how to move individuals to higher levels of performance, specifically when it involves building ...
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