September 2020
Intermediate to advanced
436 pages
9h 45m
English

Do you always know who does what?
Why have we dealt with processes before looking at roles and responsibilities?
The answer is straightforward: Each role, each responsibility needs to serve a purpose. A role that does not appear in any process is not required.
You’d ideally start by deriving responsibilities from processes. Once all responsibilities are clear, you can shape roles that you associate ...
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