It Starts with You

A few years ago, I got a call from a senior executive who was having trouble motivating his team. We met in his stylish chrome and glass office. I looked around and saw that the shelves in his office were filled with leadership books. Clearly, he was looking for the “secret sauce” that would make him a great leader. He had a brilliant mind—that was apparent from our first telephone conversation. He claimed his team couldn’t keep up with him. He was frustrated, and I guessed that his team was frustrated as well.

He took me through the challenges his group faced. In speaking with me, he was very smart and expressive about what ...

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