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Why Do Good People Have Bad Conversations?

People follow leaders. They listen to their leaders and act accordingly. That is why you will hear me say that leadership happens in the conversation—I’ve said this so many times, it could be considered a mantra for me and for my clients. If that is so, why is it that well-respected leaders can have conversations that cause more harm than good?

There is a powerful real-life event that those of us who were watching the news at the time will never forget: the terrorist attack on the Israeli athletes at the 1972 Summer Olympics in Munich. This event tells us a lot about how a Chocolate Conversation around ...

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