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The CIO Paradox: Battling the Contradictions of IT Leadership by Martha Heller

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4

The Futurist versus Archivist Paradox

The other day, I was on the phone with the CIO of a company that had acquired some fairly sizable businesses over the past five years. The lion’s share of this CIO’s IT strategy was to integrate these companies. “But then, like a tsunami,” she said, “from every fissure and pore of our employee and customer base there arose a wave of new technology demands, and I don’t have the budget.”

What she is talking about, of course, are consumer technologies. The business has always had an insatiable appetite for IT, and as CIO, you have always had to manage what must be the ultimate CIO Paradox, supply versus demand. But with consumer technologies, the situation has grown more acute. Before the consumerization ...

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