Items that are asterisked are also recommended for further reading.
Accenture. Beyond Centralization: Driving High Performance through Fully Realized Shared Services. Chicago: privately printed, 2007.
Adelsberg, David van, and Edward A. Trolley. Running Training Like a Business: Delivering Unmistakable Value. San Francisco: Berrett-Koehler, 1999.
Alessandra, Tony, and Phillip L. Hunsaker. Presentation Power. Carlsbad, CA: privately printed, 2005.
Barrow, Greg. “5 Benefits of a Social Media Risk Management Program.” Social Media Today, February 17, 2011. http://socialmediatoday.com/gregbarrow/271023/5-benefits-social-media-risk-management-program.
*Bates, Suzanne. Motivate Like a CEO: Communicate Your Strategic Vision and Inspire People to Act! New York: McGraw-Hill, 2009.
Binder, Jean. Global Project Management: Communication, Collaboration and Management across Borders. Farnham, UK: Gower, 2007.
Bjorlin, Courtney. “How to Build an SAP Super User Program That Will Last.” ASUG News, July 1, 2011.
Borgman, Christine L. From Gutenberg to the Global Information Infrastructure: Access to Information in the Networked World. London: MIT Press, 2003.
Brainin, Esther. “Experiences of Cultures in Global ERP Implementation.” Enterprise Resource Planning for Global Economies: Managerial Issues and Challenges. IGI Global, 2008: 167–188. March 27, 2012. doi:10.4018/978-1-59904-531-3.ch010
*Bridges, William. Managing Transitions: Making the Most of Change, 2nd ed. Cambridge, MA: ...