culture, see coaching culture;
organizational culture
DeLong, Thomas J., 129
development, 170–189
behaviors related to,
178–180, 182–183
career, see career
coaching vs., 14
connecting the coaching
process and, 188
definition of, 170, 171
and difficulty of
developmental change,
172–174
discussing gaps in, 168,
187–188
how your client fits into,
180–181
identifying gaps in,
185–186
importance of, 174–177
introducing your client to,
181–182
investing in, 154–156
main activities in, 171
objectives and goals for,
177–178
360-degree feedback
assessment for, 183–187
see also talent solutions
developmental coaching, 4
directive coaching, 31
direct reports
career discussions with, 226
coaching, 75
connections between
managers and, 23–25
trust among managers and,
23
Disney, Walt, 3n.1
Disney Company, 3n.1, 96
education, 171, 234, see also
development; talent
solutions
Effron, Mark, on executive
coaching, 1
80/20 Rule, 142
emotional intelligence (EI),
43–44
employment brand, 219
empowering clients, 33
engagement conclusion
(wrapping up) step,
36–37, 50
engagement launch step,
41–43
ethical convictions, 88, 89
executive coaching, ix–x, 15
expectations
articulation of, 126
for career advancement,
214
for competence, 244–245
for Contextual Coaching,
32–33
expectations management,
xiii
experience
of internal vs. external
coaches, 19–20
of teams, 193–194
expertise
of internal vs. external
coaches, 19
in organizational life, 125
external coaches, xv
internal coaches vs., 15–21
responsibilities of, 22–23
INDEX 259

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