personality of, 192
role and responsibilities
on, 194–195
working styles of, 192–193
see also team dynamics
team dynamics, 190–210
behaviors related to,
198–203
connecting the coaching
process and, 209–210
definition of, 190–191
discussing gaps in, 209
elements of, 192–194
how your client fits into,
201
identifying gaps in,
206–207
importance of, 195–198
introducing your client to,
202
objectives and goals for, 198
360-degree feedback
assessment for, 204–208
technology
for career management,
130, 131
to support talent systems,
123–124
360-degree feedback
assessments, 34, 57
for career, 224–229
for communication, 108,
113–119
for competence, 234–235,
241–246
for culture, 92–93
for development, 182–187
for organizational culture,
97–100
readministration of, 36
for strategy, 57, 61–65
for structure, 79, 83–84
for talent solutions,
160–161, 163–168
for talent systems,
144–147
for team dynamics,
204–208
Tisdale, Cathy, on coaches, 67
training
coaching vs., 14
definition of, 171
leadership, 159
mapping coaching process
to, 154–155
see also development;
talent solutions
Troisi, Angelo M., on
external vs. internal
coaches, 20
trust
and confidentiality, 18
establishing, 30–32
between managers and
direct reports, 23
between upper
management and
workers, 23–24
unforced errors, correcting,
12
Unleashing Leadership (John
Hoover and Angelo
Valenti), 192, 198
Valenti, Angelo, 192, 198
value proposition, 215–216
Vance, Mike, 3n.1
Vijayaraghavan, Vineeta, 129
INDEX 265

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