Casefile 3
Matilda’s Bitter-Sweet Taste of Success
The systems approach is built around the assumed existence of some single organizational goal, that special kind of objective in pursuit of which a manager will relinquish literally anything. In modern times the idea of goal has been complemented with the introduction of corporate values—the list of things that the manager must avoid doing to reach the collective goal. But life’s never quite that simple for the leader who’s juggling demands coming at her from all directions in an evolving landscape. Occasional goal refinement may be worth considering while the nature of the environment is being ...
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