CHAPTER 9

A Brave New Robot World: Implications for the Marketplace

There are an endless number of things to discover about robotics. A lot of it is just too fantastical for people to believe.

—Daniel H. Wilson, roboticist and best-selling author (Barber 2011)

Chapter Overview

This final chapter summarizes the implications of the coming robot revolution for consumer behavior and marketing strategy that have been shared throughout the book. To help with digesting them all at once, we have organized them into a hopefully easy-to-remember framework of the “Five Laws of Consumer-Robot Interactions,” which can be summarized as follows: (1) Control over robots, (2) Curtail collateral ­damage, (3) Clarity about benefits, (4) Communication optimization ...

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