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The Communication Book
book

The Communication Book

by Emma Ledden
August 2014
Intermediate to advanced content levelIntermediate to advanced
216 pages
3h 38m
English
Pearson Business
Content preview from The Communication Book

Communicating one to one

STEP 1 Know the purpose

What is your communication goal?

Every interaction you have is going to be different, but your best chance of success is to understand the vital part you play in your communication. You can’t just talk, focus only on your own agenda, have no clear point and expect the listener to do all the work.

illustration

The first step to being a great communicator is to take responsibility for the experience you are creating when you speak. To be a great communicator you must do three things:

  1. Engage the listener: tell them why they should listen.
  2. Take the listener through your information in the most relevant, ...
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Publisher Resources

ISBN: 9781292063201