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The Communication Book
book

The Communication Book

by Emma Ledden
August 2014
Intermediate to advanced content levelIntermediate to advanced
216 pages
3h 38m
English
Pearson Business
Content preview from The Communication Book

Communicating to give feedback

STEP 1 Know the purpose

According to a survey from the L.E.A.D (Leadership, Employment and Direction) survey book by the LMA (Leadership Management Australia), ‘Today’s workplace – Present realities… Future realities’ (2013), the most important leadership attributes, in numerical order, are:

  1. A good communicator who can provide feedback
  2. Honest, trustworthy, ethical and fair
  3. Understanding and a good listener
  4. Compassionate, empathic and caring
  5. Knowledgeable, competent and able to multi-task.

The need for feedback

When you manage or supervise people, it is your responsibility to give them feedback on their behaviour – both positive and negative. A lot of people shy away from giving feedback, especially negative ...

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Publisher Resources

ISBN: 9781292063201