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The Communication Book by Emma Ledden

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Communicating to give feedback

STEP 1 Know the purpose

According to a survey from the L.E.A.D (Leadership, Employment and Direction) survey book by the LMA (Leadership Management Australia), ‘Today’s workplace – Present realities… Future realities’ (2013), the most important leadership attributes, in numerical order, are:

  1. A good communicator who can provide feedback
  2. Honest, trustworthy, ethical and fair
  3. Understanding and a good listener
  4. Compassionate, empathic and caring
  5. Knowledgeable, competent and able to multi-task.

The need for feedback

When you manage or supervise people, it is your responsibility to give them feedback on their behaviour – both positive and negative. A lot of people shy away from giving feedback, especially negative ...

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