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The Communication Book by Emma Ledden

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Communicating without words

I would like to introduce you to Dr Mehrabian.

Well not him so much as his famous communication model. This is it:

Source: Figure based on data from Mehrabian, A. (1981) Silent messages: Implicit communication of emotions and attitudes, Belmont, CA: Wadsworth.

This communication model claims when people are listening to you talk they judge you first by your body language, then by your voice and finally they judge what you say.

Let me start by saying this model does not mean your words or what you say are not important.

What this model is saying is that if your body language and voice (energy) are not saying the ...

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