The approach: The three steps in action

illustration

Ninety per cent of the success of your verbal communication is determined before you speak.

photograph

In order to succeed at one-to-one conversations, giving feedback, job interviews, networking, facilitation and media, there are three steps you must take before you speak.

illustration

In each chapter so far, and in the final two chapters in Section 3, we are exploring the concepts around this approach.

What I would like to ...

Get The Communication Book now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.