The approach: The three steps in action


Ninety per cent of the success of your verbal communication is determined before you speak.


In order to succeed at one-to-one conversations, giving feedback, job interviews, networking, facilitation and media, there are three steps you must take before you speak.


In each chapter so far, and in the final two chapters in Section 3, we are exploring the concepts around this approach.

What I would like to ...

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