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The Communication Book
book

The Communication Book

by Emma Ledden
August 2014
Intermediate to advanced content levelIntermediate to advanced
216 pages
3h 38m
English
Pearson Business
Content preview from The Communication Book

The approach: The three steps in action

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Ninety per cent of the success of your verbal communication is determined before you speak.

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In order to succeed at one-to-one conversations, giving feedback, job interviews, networking, facilitation and media, there are three steps you must take before you speak.

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In each chapter so far, and in the final two chapters in Section 3, we are exploring the concepts around this approach.

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Publisher Resources

ISBN: 9781292063201