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The Communication Book
book

The Communication Book

by Emma Ledden
August 2014
Intermediate to advanced content levelIntermediate to advanced
216 pages
3h 38m
English
Pearson Business
Content preview from The Communication Book

INTRODUCTION

In the hierarchy of communication, face-to-face verbal communication is no. 1. Face-to-face verbal communication is the most effective and impactful way you have to connect, engage and influence.

Ninety per cent of the success of your verbal communication is determined before you speak.

illustration

The number-one reason why verbal communication fails every day is a lack of skill on the part of the speaker.

The skill of verbal communication is one very few people have the opportunity to master, and for many it feels like something just out of reach. Here’s the good news – effective verbal communication is not a case of pot luck, personality ...

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Publisher Resources

ISBN: 9781292063201