The Communication Clinic: 99 Proven Cures for the Most Common Business Mistakes

Table of contents

1. Open
2. Introduction
3. Part 1: Business Writing in a Digital World
4. Chapter 1: "I Didn't Know That!"
5. Chapter 2: Getting Started
6. Chapter 3: Imperfect Writing for Perfect Results
7. Chapter 4: Looks Count
8. Chapter 5: These Bullets Won't Kill Your Writing
9. Chapter 6: Simple Words Are Not for Simple People
10. Chapter 7: Do Not Use Contractions
11. Chapter 8: "But I Didn't Mean It That Way!"
12. Chapter 9: Eliminate Those Extra Words
13. Chapter 10: Email Rules
14. Chapter 11: What's in an Email Address?
15. Chapter 12: Grab Your Reader's Attention
16. Chapter 13: In the Beginning...
17. Chapter 14: Saying Goodbye
18. Chapter 15: Reasons You Make Mistakes in Email
19. Chapter 16: How Do I Become a Better Writer?
20. Chapter 17: "It's What You Wrote!"
21. Chapter 18: Improve Your Writing
22. Chapter 19: Texting for Business?
23. Chapter 20: Don't Write That!
24. Part 2: Presentation Skills
25. Chapter 21: Presentation Panic
26. Chapter 22: More Ways to Overcome Stage Fright
27. Chapter 23: Don't Ramble
28. Chapter 24: It Would Have Been a Great Speech
29. Chapter 25: Openings and Closings Matter
30. Chapter 26: Story Time
31. Chapter 27: Write the Presentation the Right Way
32. Chapter 28: Polishing Your Delivery
33. Chapter 29: Don't Put Your Audience to Sleep
34. Chapter 30: Eliminate Filler Words
35. Chapter 31: Don't Let a Microphone Distract From Your Presentation
36. Chapter 32: Are You Letting These Speaking Quirks Derail Your Presentation?
37. Chapter 33: Did You Hear the One About...?
38. Chapter 34: "He's Still Talking!"
39. Chapter 35: Tips to Encourage Questions from Your Audience
40. Chapter 36: Answer Questions Like a Pro
41. Chapter 37: Show-and-Tell
42. Chapter 38: I'm Speaking on a Panel
43. Chapter 39: Polish Your Presentations a Little More
44. Chapter 40: Continue to Improve
45. Part 3: Talk Isn't Cheap
46. Chapter 41: Are You Too Nice?
47. Chapter 42: How Assertive Are You?
48. Chapter 43: Should I Believe You?
49. Chapter 44: Eliminate the Negativity
50. Chapter 45: Avoid the Use of the Word But, but
51. Chapter 46: Do You Have a Problem with "No Problem"?
52. Chapter 47: Listen Up!
53. Chapter 48: Silence Isn't Always Golden
54. Chapter 49: What's My Line?
55. Chapter 50: Two Communication Secrets to Get What You Want
56. Chapter 51: How to Manage "Know-It-Alls" Without Insult
57. Chapter 52: "Hold That Thought!"
58. Chapter 53: Fightin' Words
59. Chapter 54: "How Can I Say This?"
60. Chapter 55: No Pouting
61. Chapter 56: Offended by a Comment?
62. Chapter 57: Stop Complaining
63. Chapter 58: Someone Else's Bad Behavior Is No Excuse for Your Own!
64. Chapter 59: Work with a Bully?
65. Chapter 60: Drama Screens
66. Chapter 61: Staying Festive
67. Part 4: It's Your Responsibility
68. Chapter 62: Your Career Is What You Make It
69. Chapter 63: Build Your Career, One Day at a Time
70. Chapter 64: Seven Tips for Young Women Just Starting Their Careers
71. Chapter 65: Many People Are Giving Me Career Suggestions
72. Chapter 66: Don't Put Yourself Down
73. Chapter 67: Build Your Network Both Online and Off
74. Chapter 68: Are You Letting Networking Opportunities Pass You By?
75. Chapter 69: How to "Keep in Touch" Professionally and Successfully
76. Chapter 70: Don't Whine About Your Job. Do Something!
77. Chapter 71: How Do I Conduct a Job Search?
78. Chapter 72: Perk Up Your Resume and Cover Letter
79. Chapter 73: Avoid Blunders
80. Chapter 74: How Do You Master Interviewing?
81. Chapter 75: Dress to Impress
82. Chapter 76: Avoid Job-Search Gaffes on Social Media
83. Chapter 77: Lights, Camera, Interview!
84. Chapter 78: You Got the Interview
85. Chapter 79: Nice Offer
86. Chapter 80: When to Let Your Employer Know You Are Leaving
87. Part 5: The Finishing Touches
88. Chapter 81: Do You Want to Be Noticed?
89. Chapter 82: Do You Project Confidence When Seated?
90. Chapter 83: Greetings: The Power of a Single "Hello"
91. Chapter 84: Introductions: Frustrations Galore!
92. Close
93. Chapter 85: Not for Men Only!
94. Chapter 86: Cubicle Conversations
95. Chapter 87: Effective International Communication
96. Chapter 88: Ways to Engage with People
97. Chapter 89: The "Halo Effect"
98. Chapter 90: "But It's Playing My Song"
99. Chapter 91: The Etiquette of Connecting Professionally on LinkedIn
100. Chapter 92: We Can't All Be Steve Jobs: Dressing Well Reaps Results
101. Chapter 93: Top 10 Business Clothing Mistakes
102. Chapter 94: Don't Take Your Neighbor's Bread, and Other Dining Suggestions
103. Chapter 95: Be a Gracious Guest
104. Chapter 96: Tips for Ordering Wine at a Business Dinner
105. Chapter 97: In a Restaurant, to Introduce or Not?
106. Chapter 98: Your Mother Was Right
107. Chapter 99: Etiquette for Hallways, Sidewalks, and Other Walkways
108. Conclusion