The Communication Clinic: 99 Proven Cures for the Most Common Business Mistakes

Video description



The Communication Clinic addresses numerous different elements of communication, including blog posts, making successful presentations, writing effective emails, and presenting yourself professionally in the workplace, interacting via Skype, and more. Laid out into 99 quick and easy-to-digest chapters, Pachter helps readers identify and diagnose any communication problem areas, and then provides prescriptive, implementable steps to not only overcome these difficulties, but to thrive in the face of them

Table of contents

  1. Open
  2. Introduction
  3. Part 1: Business Writing in a Digital World
  4. Chapter 1: "I Didn't Know That!"
  5. Chapter 2: Getting Started
  6. Chapter 3: Imperfect Writing for Perfect Results
  7. Chapter 4: Looks Count
  8. Chapter 5: These Bullets Won't Kill Your Writing
  9. Chapter 6: Simple Words Are Not for Simple People
  10. Chapter 7: Do Not Use Contractions
  11. Chapter 8: "But I Didn't Mean It That Way!"
  12. Chapter 9: Eliminate Those Extra Words
  13. Chapter 10: Email Rules
  14. Chapter 11: What's in an Email Address?
  15. Chapter 12: Grab Your Reader's Attention
  16. Chapter 13: In the Beginning...
  17. Chapter 14: Saying Goodbye
  18. Chapter 15: Reasons You Make Mistakes in Email
  19. Chapter 16: How Do I Become a Better Writer?
  20. Chapter 17: "It's What You Wrote!"
  21. Chapter 18: Improve Your Writing
  22. Chapter 19: Texting for Business?
  23. Chapter 20: Don't Write That!
  24. Part 2: Presentation Skills
  25. Chapter 21: Presentation Panic
  26. Chapter 22: More Ways to Overcome Stage Fright
  27. Chapter 23: Don't Ramble
  28. Chapter 24: It Would Have Been a Great Speech
  29. Chapter 25: Openings and Closings Matter
  30. Chapter 26: Story Time
  31. Chapter 27: Write the Presentation the Right Way
  32. Chapter 28: Polishing Your Delivery
  33. Chapter 29: Don't Put Your Audience to Sleep
  34. Chapter 30: Eliminate Filler Words
  35. Chapter 31: Don't Let a Microphone Distract From Your Presentation
  36. Chapter 32: Are You Letting These Speaking Quirks Derail Your Presentation?
  37. Chapter 33: Did You Hear the One About...?
  38. Chapter 34: "He's Still Talking!"
  39. Chapter 35: Tips to Encourage Questions from Your Audience
  40. Chapter 36: Answer Questions Like a Pro
  41. Chapter 37: Show-and-Tell
  42. Chapter 38: I'm Speaking on a Panel
  43. Chapter 39: Polish Your Presentations a Little More
  44. Chapter 40: Continue to Improve
  45. Part 3: Talk Isn't Cheap
  46. Chapter 41: Are You Too Nice?
  47. Chapter 42: How Assertive Are You?
  48. Chapter 43: Should I Believe You?
  49. Chapter 44: Eliminate the Negativity
  50. Chapter 45: Avoid the Use of the Word But, but
  51. Chapter 46: Do You Have a Problem with "No Problem"?
  52. Chapter 47: Listen Up!
  53. Chapter 48: Silence Isn't Always Golden
  54. Chapter 49: What's My Line?
  55. Chapter 50: Two Communication Secrets to Get What You Want
  56. Chapter 51: How to Manage "Know-It-Alls" Without Insult
  57. Chapter 52: "Hold That Thought!"
  58. Chapter 53: Fightin' Words
  59. Chapter 54: "How Can I Say This?"
  60. Chapter 55: No Pouting
  61. Chapter 56: Offended by a Comment?
  62. Chapter 57: Stop Complaining
  63. Chapter 58: Someone Else's Bad Behavior Is No Excuse for Your Own!
  64. Chapter 59: Work with a Bully?
  65. Chapter 60: Drama Screens
  66. Chapter 61: Staying Festive
  67. Part 4: It's Your Responsibility
  68. Chapter 62: Your Career Is What You Make It
  69. Chapter 63: Build Your Career, One Day at a Time
  70. Chapter 64: Seven Tips for Young Women Just Starting Their Careers
  71. Chapter 65: Many People Are Giving Me Career Suggestions
  72. Chapter 66: Don't Put Yourself Down
  73. Chapter 67: Build Your Network Both Online and Off
  74. Chapter 68: Are You Letting Networking Opportunities Pass You By?
  75. Chapter 69: How to "Keep in Touch" Professionally and Successfully
  76. Chapter 70: Don't Whine About Your Job. Do Something!
  77. Chapter 71: How Do I Conduct a Job Search?
  78. Chapter 72: Perk Up Your Resume and Cover Letter
  79. Chapter 73: Avoid Blunders
  80. Chapter 74: How Do You Master Interviewing?
  81. Chapter 75: Dress to Impress
  82. Chapter 76: Avoid Job-Search Gaffes on Social Media
  83. Chapter 77: Lights, Camera, Interview!
  84. Chapter 78: You Got the Interview
  85. Chapter 79: Nice Offer
  86. Chapter 80: When to Let Your Employer Know You Are Leaving
  87. Part 5: The Finishing Touches
  88. Chapter 81: Do You Want to Be Noticed?
  89. Chapter 82: Do You Project Confidence When Seated?
  90. Chapter 83: Greetings: The Power of a Single "Hello"
  91. Chapter 84: Introductions: Frustrations Galore!
  92. Close
  93. Chapter 85: Not for Men Only!
  94. Chapter 86: Cubicle Conversations
  95. Chapter 87: Effective International Communication
  96. Chapter 88: Ways to Engage with People
  97. Chapter 89: The "Halo Effect"
  98. Chapter 90: "But It's Playing My Song"
  99. Chapter 91: The Etiquette of Connecting Professionally on LinkedIn
  100. Chapter 92: We Can't All Be Steve Jobs: Dressing Well Reaps Results
  101. Chapter 93: Top 10 Business Clothing Mistakes
  102. Chapter 94: Don't Take Your Neighbor's Bread, and Other Dining Suggestions
  103. Chapter 95: Be a Gracious Guest
  104. Chapter 96: Tips for Ordering Wine at a Business Dinner
  105. Chapter 97: In a Restaurant, to Introduce or Not?
  106. Chapter 98: Your Mother Was Right
  107. Chapter 99: Etiquette for Hallways, Sidewalks, and Other Walkways
  108. Conclusion

Product information

  • Title: The Communication Clinic: 99 Proven Cures for the Most Common Business Mistakes
  • Author(s): Barbara Pachter, Denise Cowie
  • Release date: December 2016
  • Publisher(s): McGraw Hill-Ascent Audio
  • ISBN: 9781259644832