CHAPTER FOUR
SPEAKING WITH INTENTION
The right word may be effective, but no word was ever as effective as a rightly timed pause.
—MARK TWAIN
American humorist, journalist, lecturer, and novelist
In the last chapter, we explored the first of three main ways we communicate when face-to-face: through nonverbal messaging. In this chapter, we’ll focus on the other two ways: through our vocal delivery and words.
If you’ve ever cringed when listening to someone sabotage his or her own idea or noticed a colleague’s overuse of the phrase “Sorry,” you’ve seen the impact that vocal delivery and word choice can have on perception. How you sound and what you say can instantly support or undermine the impression you want to make. Knowing this will serve ...
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