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The Communication Problem Solver by Nannette Rundle CARROLL

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CHAPTER 1:The Power of Relationship

This chapter gives tips on how to reinforce relationships and thus prevent performance disappointments—even when dealing with people you don’t like. Good working relationships are pivotal to getting positive results and developing team harmony. When interpersonal communication at work is pleasant, people can focus on the projects and tasks instead of being sidetracked by poor relationships.

The manager’s intention and decision to form good working relationships is crucial. Leaving it to chance means ignoring a great opportunity to create an environment conducive to people producing their best work.

Your staff know what your intentions are. They know whether or not you value them as persons or just as tools ...

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