The Communication Problem Solver

CHAPTER 2:Setting Expectations with Turbocharged Clarity

Communicating expectations is the basis for all management communication. You need to very clearly communicate unambiguous expectations to your staff. All other management functions fall into place when you lucidly communicate expectations to your team. Clear-cut expectations are the reference point for employee performance. You have to refer back to the expectations in order to deliver effective feedback and compelling coaching. Name any management function—motivating, planning, progress management, performance management, teaching, decision making, and so on—they all depend on determining definitive requirements in the beginning.

Once you decide the course you want your direct reports ...