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The Communication Problem Solver by Nannette Rundle CARROLL

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CHAPTER 3:Communicating Your Expectations: What to Say and How to Say It

Once you have defined your clear-cut expectations, you need to communicate them in a way that creates and sustains energized relationships. How you introduce your expectations impacts how your staff perceives your credibility—can they trust that you will treat them professionally and give them the support they need to succeed? What you say, how much you say, and how you say it will influence whether they achieve the needed results and whether they take ownership of the task.

In this chapter we are going to look at the day-to-day expectations that employees receive on an ongoing, ad hoc basis. This chapter assumes knowledge of the basic expectations such as goal setting, ...

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