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The Communication Problem Solver by Nannette Rundle CARROLL

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CHAPTER 4:Workflow Management: Communication Tools

This is a chapter about formal workflow process. A workflow process helps communication because it has a set number of steps. Everybody knows what the steps are. Within each step of a process there may be some flexibility, but everybody still knows the goal of each step.

What about project management (PM)? The same rules apply. The only difference is that the steps are not for an ongoing workflow process, but for a one-off project. The business of sales is a process. Opening a new sales office is a project. Both require a series of steps.

The unique point of this chapter is that process and project management are communication tools that can be applied to preventing and solving people problems. ...

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