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The Communication Problem Solver by Nannette Rundle CARROLL

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CHAPTER 5:Top-Tier Questioning Techniques

Managers use questions in interviewing, delegating, giving feedback, coaching, problem solving, decision making, and developing employees. This chapter examines various types of questions and the purpose of each. This chapter shows how to ask questions to get vital information to meet business objectives and preserve relationships.

Why do managers need to master asking appropriate questions? What has questioning to do with management communication? Asking questions of oneself and others is part of finding the content information necessary for any process to work. Whether the process is sales, engineering, hiring, delegating, giving feedback, coaching, or anything else, skilled questioning techniques are ...

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