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The Communication Problem Solver by Nannette Rundle CARROLL

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CHAPTER 7:Common People Problems— A Handy Reference

Chapter 6 offered a process for untangling judgments so that people problems could be analyzed and handled as business issues. Besides judging or labeling people, there are other common people problems that are prickly for managers. Several of the most common ones are discussed in this chapter, using real-world examples. A simple process is offered here to help you handle these types of problems. If you develop this simple skill for solving people problems, you will form a habit that will help you invigorate relationships and work collaboratively. This habit will help you achieve work results through others.

People problems can be solved, and it is the manager’s job to handle these problems. ...

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