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The Communication Problem Solver by Nannette Rundle CARROLL

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CHAPTER 8:Giving Feedback— Sweet or Sour?

This chapter tackles the definition, types, and benefits of feedback. It calls attention to the importance of starting with the performance expectation and then stating the observed performance and its impact on the goal and/or team. It includes a real-world example of how to tie feedback to performance expectations.

Two types of feedback—positive reinforcement feedback and redirective feedback—are covered. Managers need to have a process for both types of feedback—one for supporting the current behavior of the employee and a separate process for redirecting the behavior. For redirective feedback, managers can plan what they will say before they discuss the situation with their direct report to feel more ...

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