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The Communication Problem Solver by Nannette Rundle CARROLL

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CHAPTER 9:Compelling Coaching Techniques

This chapter addresses the definition, types, and timing of coaching. It points out how to use factual feedback within the coaching conversation. Emphasis is on revisiting performance expectations, providing help, and maintaining the relationship. Whether the employee believes that coaching is of benefit to her depends partially on how the manager positions the feedback and sets the tone for coaching. A manager must ask questions, listen, and convey friendliness to be an effective coach. The coaching session is an opportunity to help an employee self-discover ways to develop and enhance performance.

Definition and Purpose of Business Coaching

Business coaching is a collegial one-on-one process to help ...

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