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The Communication Problem Solver by Nannette Rundle CARROLL

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CHAPTER 11:Don’t Have Time to Listen? Try These Tips

Listening is perhaps the greatest skill an expert communicator can develop. This capability can make the difference between communication and miscommunication, and between enhancing relationships and harming them. How well do you really listen? Have you ever said you are “multitasking” while attempting to listen? In this age of working flat out, to what extent do you make yourself available to listen? What are the benefits of listening to achieving top individual and corporate performance?

Managers are responsible for the success of the communication. Listening intently—to be sure you understand what the speaker means—is a part of all communication. It takes a few minutes of concentrated attention, ...

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