Book description
The Complete Business Process Handbook is the most comprehensive body of knowledge on business processes with revealing new research. Written as a practical guide for Executives, Practitioners, Managers and Students by the authorities that have shaped the way we think and work with process today. It stands out as a masterpiece, being part of the BPM bachelor and master degree curriculum at universities around the world, with revealing academic research and insight from the leaders in the market.
This book provides everything you need to know about the processes and frameworks, methods, and approaches to implement BPM. Through real-world examples, best practices, LEADing practices and advice from experts, readers will understand how BPM works and how to best use it to their advantage. Cases from industry leaders and innovators show how early adopters of LEADing Practices improved their businesses by using BPM technology and methodology. As the first of three volumes, this book represents the most comprehensive body of knowledge published on business process. Following closely behind, the second volume uniquely bridges theory with how BPM is applied today with the most extensive information on extended BPM. The third volume will explore award winning real-life examples of leading business process practices and how it can be replaced to your advantage.
- Learn what Business Process is and how to get started
- Comprehensive historical process evolution
- In-depth look at the Process Anatomy, Semantics and Ontology
- Find out how to link Strategy to Operation with value driven BPM
- Uncover how to establish a way of Thinking, Working, Modelling and Implementation
- Explore comprehensive Frameworks, Methods and Approaches
- How to build BPM competencies and establish a Center of Excellence
- Discover how to apply Social BPM, Sustainable and Evidence based BPM
- Learn how Value & Performance Measurement and Management
- Learn how to roll-out and deploy process
- Explore how to enable Process Owners, Roles and Knowledge Workers
- Discover how to Process and Application Modelling
- Uncover Process Lifecycle, Maturity, Alignment and Continuous Improvement
- Practical continuous improvement with the way of Governance
- Future BPM trends that will affect business
- Explore the BPM Body of Knowledge
Table of contents
- Cover image
- Title page
- Table of Contents
- Copyright
- Author Biographies
- Foreword
- Abbreviations
- Introduction to the Book
- Phase 1: Process Concept Evolution
- Phase 2: Process Concept Evolution
- Phase 3: Process Concept Evolution
- Phase 4: What Is Business Process Management?
- The BPM Way of Thinking
- The Value of Ontology
-
The BPM Ontology
- Introduction
- The BPM Ontology as a Folksonomy: Sharing Fundamental Process Concepts
- The BPM Ontology as a Thesaurus: Structuring Process Knowledge by Defining Relations
- The BPM Ontology as a Frame: The Ontological Structure of the LEADing Practice Process Meta Model
- Discussion of the BPM Ontology
- Summary
-
Process Tagging—A Process Classification and Categorization Concept
- Introduction
- Logical Clustering: Learning from other Areas
- Conceptual and Logical Process Classification and Categorization
- Classification of Process by Method of Execution
- The Nature of Process Decomposition
- Describing Work
- Process Area
- Process Group
- Process
- The Nature of Processes
- Process Lifecycle Verb Taxonomy
- Process Step
- The Nature of Process Steps
- Activity
- The Nature of Activity
- The Work System
- Procedure
- Connecting the Work Spaces
- Process Scenarios
- Process Type
- Process Tier
- Process Nature
- Miscategorization and Misclassification
- Conclusions
- Why Work with Process Templates
- The BPM Way of Working
- Business Process Trends
- BPM Center of Excellence
-
Understanding Business Process Management Roles
- Introduction
- Motivation for Defining Your BPM Roles
- Relevance Context
- What Is a Role?
- Standards that Link to Role Concepts
- Current Methods
- Role Context
- Abilities to Act
- Role Profile
- Common Roles Involved with Role Modeling
- Roles within BPM
- Typical BPM CoE Roles
- Additional Roles
- Role Profile within BPM CoE
- Role Profile Within BPM Projects
- Conclusion
-
Working with the Business Process Management (BPM) Life Cycle
- Introduction
- Phase 1: Analyze—Project Preparation and Blueprint
- Phase 2: Design—Project Realization and Design
- Phase 3: Build—Final Project Preparation
- Phase 4: Deploy/Implement—Go Live
- Phase 5: Run/Maintain—Run Processes and Govern Performance
- Phase 6: Continuous Improvement—Continuously Optimize and Develop Processes
- Conclusion
- The Chief Process Officer: An Emerging Top Leadership Role
-
iBPM—Intelligent Business Process Management
- The Evolution of Intelligent BPM
- From Automation to Orchestration: The Realignment of BPM Around Service-Oriented Architectures
- Apply SOA Strategies to Integrating Unstructured Information
- Realizing Adaptability: Shifting from Event-Driven to Goal-Driven
- Phase Three: Intelligent BPM
- Intelligent BPM Leverages Big Data
- The Value of Social Media to Intelligent BPM
- Conclusion
-
Evidence-Based Business Process Management
- Introduction
- Evidence-Based BPM: What for?
- The Answer: Process Mining
- Descriptive Approaches
- Process Performance Analytics
- Automated Process Discovery
- Model Enhancement
- Deviance Mining
- Process Variant and Outlier Identification
- Predictive Approaches
- Case Studies and Lessons in Evidence-Based BPM
- Case Studies in Automated Process and Variant Discovery
- Case Studies in Deviance Mining
- Case Studies in Predictive Monitoring
- Conclusion
-
Social Media and Business Process Management
- Introduction
- The Digital Mind-set Is Changing
- Social Media Are Reshaping Business
- Enabling Customer-Centricity
- Lessons Learned Around Social-Oriented Process Modeling
- Target Marketing Campaigns with Social Media
- Improving the Prospect Qualification Process
- Customer Profile Data for Process (Simplification)
- Customer Notifications for Process (Visibility)
- Alternative Channels for Sales
- Selection of the Right Offering/Solution
- Social Media and BPM for Customer Servicing
- Customer Relationship Management
- Social Media Process Flow
- Conclusion
- BPM and Maturity Models
- The BPM Way of Modeling
-
Business Process Model and Notation—BPMN
- Introduction
- What Is BPMN?
- The Historic Development of BPMN
- The BPMN Notations/Shapes
- BPMN Diagrams
- To Point (1) Private (Internal) Business Processes
- Public Processes
- Collaborations
- To Point (2) Choreography
- To Point (3) Conversations
- BPMN Usage
- Diagram Point of View
- Understanding the Behavior of Diagrams
- BPMN Example
- BPMN Caveats
- The Future of BPMN
- Fulfilling the BPMN Vision
- Implementation Level Modeling
- Case Management Modeling
- Conclusions
- Variation in Business Processes
- Focusing Business Processes on Superior Value Creation: Value-oriented Process Modeling
-
Sustainability Oriented Process Modeling
- Introduction
- Situation, Complications, and the Main Questions
- Conditions, Circumstances, and Complexity
- The Main Questions Covered
- The Answer
- The Way of Thinking Around Sustainability Oriented Process Modeling
- Sustainability Oriented Process Modeling: The Way of Working
- Sustainability Oriented Process Modeling: Way of Modeling
- Sustainability Oriented Process Modeling: Way of Implementing
- Sustainability Oriented Process Modeling: Way of Governing
- Benefits of Combining BPM and Sustainability Oriented Process Modeling
- Conclusions
-
Information Modeling and Process Modeling
- Introduction
- Intended Audience
- Process Life Cycle
- Process Attributes
- Why the Subject Is Important and the Problems and Challenges It Will Solve
- Information Models Within As-Is and To-Be Models
- Example As-Is Model (Sales and Distribution)
- Example of To-Be (BPMN) Model (Materials Management)
- Lesson Learned
- What Worked
- What Did Not Work
- Conclusions
- The BPM Way of Implementation and Governance
- Applying Agile Principles to BPM
- BPM Change Management
- Business Process Management Governance
-
Business Process Portfolio Management
- From Business Process Management to Business Process Portfolio Management
- Common Pitfalls When Implementing BPPM
- Establishing BPPM
- Comparison of PPM, BPPM, and BPM
- Creating a BPPM Competency
- Alignment Considerations When Implementing BPPM
- BPPM Life Cycle
- Business Process Hierarchy
- BPPM Information, Measurements, and Reporting
- Summary of Establishing BPPM
- Lessons Learned From Implementing BPPM
- Right Time to Implement BPPM
- Effect of Limited or No Implemented BPPM in the Long Run
- Conclusions
-
Real-Time Learning: Business Process Guidance at the Point of Need
- Introduction
- Real-Time Learning to Close the Knowledge Gap
- Electronic Performance Support: Delivering Knowledge at the Point of Need
- Business Process Guidance
- Components of a BPG System
- BPG in Practical Use
- Supporting Entry of Correct Data
- Supporting Multiple Applications
- Enhancing Communication with the Support Desk
- Introducing BPG in an Organization
- Major Steps to Create the Repository
- Conclusions and Outlook
- Business Process Management Alignment
- Business Process Outsourcing
- The Business Process Management Way of Training and Coaching
- The Need for a Standardized and Common Way of Process Training
- Process Expert Training
- Process Architect Training
- Process Engineer Training
- Process Owner Training
- Conclusion
- Author Index
- Subject Index
Product information
- Title: The Complete Business Process Handbook
- Author(s):
- Release date: December 2014
- Publisher(s): Morgan Kaufmann
- ISBN: 9780128004722
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