Phase 4: What Is Business Process Management?
Abstract
As explored in an earlier chapter, the term business process modeling was coined by S. Williams in 1967 in the field of systems engineering. However, it was not until the 1990s that the term became popular and the term process became a new productivity paradigm. Companies were encouraged to think in terms of processes instead of functions and procedures. Today, there are multiple books, white papers, articles, blogs, and even entire conferences on the subject of business process management (BPM). However, many people still struggle to find a precise definition of BPM. As we will show, viewpoints vary wildly, making people unclear whether BPM is a process, ...
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