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The Complete Business Process Handbook by August-Wilhelm Scheer, Henrik von Scheel, Mark von Rosing

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BPM and Maturity Models

Henrik von Scheel, Gabriella von Rosing, Krzysztof Skurzak,  and Maria Hove

Abstract

In this section, we will focus on maturity models, what they are, their historic development, how they can be used, and when business process management (BPM) can use maturity concepts. This includes a detailed BPM maturity self-assessment, a benchmark among the various aspects that are related to the BPM maturity context as well as a BPM maturity development path.

Keywords

BPM maturity; Development path; Maturity benchmark

Introduction

For organizations to perform well in a global competitive world, it is important to identify the competitive advantages from which they can benefit. Models to assess the status of one’s capabilities and identify ...

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