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The Complete Business Process Handbook by August-Wilhelm Scheer, Henrik von Scheel, Mark von Rosing

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BPM Change Management

Maria Hove, Marianne Fonseca, Mona von Rosing, Joshua von Scheel,  and Dickson Hunja Muhita

Abstract

In this chapter, we will focus on what Business Process Management (BPM) Change Management is, why it is needed, when it can be applied, and the benefits of applying it. We believe that the principles of BPM Change Management are relevant to any organization, independent of industry, business model, or one's operating model. Change is a challenge faced by all organizations; it not only impacts the strategic aspects, the business models, the employees, and the way an organization utilizes technology. The degree of outside change influences the organization's ability of being able to keep the way it works in terms of its activities. ...

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