The Complete Business Process Handbook

Business Process Management Governance

Maria Hove, Gabriella von Rosing, and Bob Storms

Abstract

Companies create value for customers and shareholders (value streams) via the effectiveness and efficiency of activities that flow across organization boundaries—often referred to as the firm's cross-functional business processes. Business process management (BPM) spans both business and technology and provides a layer of visibility and control over the processes. To optimize and sustain business process improvements, it is essential to overlay some form of governance that creates the right structures, metrics, roles, and responsibilities to measure, improve, and manage the performance of a firm's end-to-end business processes. In this chapter we will ...