The Complete Business Process Handbook

Real-Time Learning: Business Process Guidance at the Point of Need

Nils Faltin, Mark von Rosing, and August-Wilhelm Scheer

Abstract

Organizations around the world struggle to crack the code to improve the effectiveness of managers, salespeople, scientists, and others whose jobs consist primarily of interactions—with other employees, customers, and suppliers—and complex decision making based on knowledge and judgment. As process and business process management adoption rise in organizations, enabling processes and continuous improvement for the knowledge workers and similar employees working in complex processes is a new challenge. Business processes are the heart of an organization and the support of business processes by application systems is ...