Business Process Outsourcing

Mark von Rosing, Gary Doucet, Gert O. Jansson, Gabriel von Scheel, Freek Stoffel, Bas Bach, Henk Kuil, and Joshua Waters

Abstract

The great interest in outsourcing since the start of the 1980s had several causes and influenced and was influenced in numerous ways by process work. In this chapter, we will focus on what business process outsourcing is, why it is applied, and which aspects to consider before implementing business process outsourcing strategies in an organization.

Keywords

BPO; BPO market; Business process outsourcing; How to go about it; Industrial revolution; ITES; Possible pitfalls; Spend category; Value case

Introduction

The great interest in outsourcing since the start of the 1980s had several causes and ...

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