The Need for a Standardized and Common Way of Process Training
Abstract
The need for skilled and experienced personnel to lead and participate in business process management (BPM) activities is obvious and in high demand in today’s global market. Professional certification can be found in many industries and professions, and BPM is no exception. The market offers a variety of vendor-, technology-, and methodology-driven certifications. Certification in BPM, as described in this chapter, does not refer to certification in well-known methodologies used in BPM such as Six Sigma, Lean, or the IT Infrastructure Library (ITIL), nor in any vendor-specific tool. Instead, we refer to ...
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