Chapter SevenWaging the Communications Campaign

Communication…is the real work of leadership.

—Nitin Nohria, dean, Harvard Business School

Nearly every study completed on M&A integration effectiveness ranks communications as a mission-critical and strategically important requirement. Practical experience consistently demonstrates that companies implementing an effective M&A integration communications strategy report significantly better results—in areas such as customer focus, employee commitment, clarity of company direction, speed of decision making, and overall productivity—than those that do not communicate effectively. Additional research on the overall strategic impact of effective organizational communications repeatedly links superior ...

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