Chapter 7
Building the Infrastructure
In This Chapter
▶ Deciding where KM belongs
▶ Doing the budget
▶ Creating new roles
▶ Forming a steering committee
When people talk about knowledge management at conferences, the presentations often make you feel as though you came in half an hour after the movie started. Somewhere in the first reel important decisions were made, like deciding where authority for KM should reside in the organization, who does what, and how a budget gets approved. You wish they would start again at the beginning.
You also wonder if these people were operating in isolation on a studio back lot. Where were the studio executives? ...

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