Chapter 8
Communities of Practice—The Killer Application
In This Chapter
▶ Characteristics of communities of practice
▶ Role of the community coordinator
▶ Launching a community of practice at SAP America
I dare you to find a serious general conference on knowledge management that doesn’t include at least one session on communities of practice. Slowly over the past few years, communities of practice have come to be acknowledged as the killer application for knowledge management. And rightfully so.
But the concept may be hard for you to grasp. I’ll admit that to someone who has spent years in organizational life, communities of practice look weird. ...
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