Chapter 24
Moving to the Big Time
In This Chapter
▶ Estimating time frames for implementing KM
▶ Learning from the pilot project
▶ Expanding the KM effort
▶ Embedding KM into the establishment
I remember all too well the end of a certain pilot for benchmarking I was involved in. Although there was some success, there also was more failure than I wanted to see. After we regrouped, our management decided the effort would continue, as it was part of a large initiative. I then moved to making benchmarking a permanent feature of the landscape. I figured it would be clear sailing from then on.
I was being naive again (well, I’ll admit to stupid this time). ...
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