The Complete Idiot's Guide to Knowledge Management

Introduction

Decades ago, Peter Drucker began writing about the knowledge worker. Over the last decade, however, more and more attention has been paid to the true engine of today’s organizations: the brainpower of employees.

Saying that is simple, but managing an organization so that it best taps the knowledge of its employees isn’t so simple. For one thing, employees must be given what they need to do a good job: leadership, processes, a supporting organizational culture, information technology, measurement, and leadership. In addition to the leadership of the organization, a new role has emerged in many organizations to lead the knowledge management charge: the Chief Knowledge Officer.

The purpose of this book is to look at the various components ...