Chapter 4
The Basics of Six Sigma
In This Chapter
♦ Specifications and standard deviations
♦ Understanding the hidden factory
♦ The different types of variation
♦ All about performance characteristics
♦ The reality of Rolled Throughput Yield
♦ The shift-and-drift phenomenon
In this chapter, you’ll learn about some of the more technical aspects of Six Sigma. Still, we’ll only scratch the surface of what there is to know about data, process, and product metrics, and using the many Six Sigma tools to uncover the root cause of complex performance problems.
You’ll learn that variation is the key cause of defects—whether they’re related to products, transactions like a stock purchase, or services like airline baggage handling or prescription filling. ...
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