Chapter 7
Clarify the Problem
In This Chapter
♦ Problem statements
♦ What is the current process?
♦ Spaghetti Diagrams
♦ Kano Model
This is the point in the Lean Six Sigma process when you formally enter the Define phase, which we cover in this and the next two chapters. In this chapter, we’ll focus on taking your prioritized project ideas and turning them into problem statements. From there, we’ll show you how to document your processes at 50,000 feet.
With these two pieces of the puzzle in place, you’ll be well on your way to understanding what needs to be done to make your desired improvements. And if you remember anything about the Define phase of Lean Six Sigma, remember this: you need to answer the question “What is broken?” If you don’t ...

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