Chapter 10
Measure the Process
In This Chapter
♦ Creating a process flow
♦ Swim Lanes and Value Streams
♦ The 8.5-by-11 syndrome
♦ Make your fast improvements now
We are now transitioning from the Define phase of Lean Six Sigma to the Measure phase. Remember that the goal of Define is to identify just what’s wrong with your process. The goal of Measure extends this to include figuring out just how bad your process is. We know this sounds harsh, but if all your processes were running perfectly, you wouldn’t need Lean Six Sigma.
Warning: you may begin to notice overlap in content with this chapter and preceding chapters. Don’t be fooled. If we talk about Process and Value Stream Maps in this chapter (which we will), that doesn’t mean you don’t need ...
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