Chapter 20
Develop the Control Plan Chapter 20
In This Chapter
♦ The road map for Control
♦ Mistakes are not an option
♦ Updating your Process Flow
♦ Writing good procedures
♦ Securing commitment to excellence
Feeling done? Not so fast. The method is not called DMAI. There’saC in DMAIC to remind you that your improvement project isn’t done until you’ve installed mechanisms for holding your gains. The natural state of any process is decay, so you have to fight this tendency with deliberate actions to lock in the gains you’ve made. Doing this keeps your process humming at its new and improved level.
In this chapter, we’ll cover the initial process and tools you need to sustain your gains. Since you’ve completed the hard work of DMAI, and since you’ll ...
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