Chapter 4
Lessons in Leadership
In This Chapter
• The difference between a manager and a leader
• Leadership skills that really work
• All about coaching and mentoring
• Why managing change is so important
Leadership—as opposed to pure management—has become essential in business because, as pointed out in Chapter 1, many companies now employ mainly welleducated knowledge workers. Their work demands motivation, creativity, and flexibility, and you cannot simply ask (let alone order) people to be motivated, creative, and flexible.
Leadership has also come to the fore because most companies have moved away from so-called command-and-control management. They realize that a “traditional” manager directs people to do what they should do, but a leader ...

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