Chapter 10
Managing for Productivity and Quality
In This Chapter
• How to measure productivity
• Ways to increase productivity
• Creating a “culture of quality” in your organization
• Formal methods for improving quality
In managing any business, two key considerations are productivity and quality. These factors relate directly to revenue and profits. The more productive a business is, the more it can produce and sell with a given set of resources and at a given cost. The higher the quality of its products and services, at a given price and set of costs, the more customers it will attract and the more it will sell.
For a company, department, or other operation, productivity is usually measured by how fast a given quantity is produced—how many ...
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