5
Conflict Management Skills
Conflicts cannot be avoided; we need to manage them with passion, persistence, and patience.
—ALFONSO BUCERO
Complete project managers are not immune to conflict. Sometimes they may even welcome it, for it shows that people are engaged in their work. Integrating the conflict management molecule with other skills is crucial as people may disagree with or resist efforts to become more complete. In this chapter, we investigate sources of conflict, discuss how to deal with difficult people, focus on the people side of conflict, and use a reframing technique to achieve better outcomes from conflict. We also touch upon ...
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