Chapter
11
CHANGE MANAGEMENT SKILLS
All meaningful and lasting change starts first in your imagination and then works its way out. Imagination is more important than knowledge.
—Albert Einstein
In this chapter, we share thoughts about managing change, describe the three-part change management process, and discuss the need to be adaptable. We use an example of implementing a project office for organizational change to illustrate the phases of change management and a banking case study to explain approaches to implementing change. We compare and ...
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