accountability
contract, creating, 10
qualities of coach, 7–8
Wheel of Life, 18
accountability system
creating an, 25–26
setting, 24
S.M.A.R.T. steps, 23–24
actions and accountability
achievement, 96–97
capabilities/circumstances, 97–98
client-centered, 100–101
discouraging, 98
ensuring, 99–100
establishing, 94–96
excuses, 100
importance, 100
safety, 98–99
S.M.A.R.T., 94
taking action, 94
time-framed goal, 96
action steps, 21–22
active listening, 4–5, 73–74
communicate active availability, 76
communication, 77–78
conscious choice, 75
emotional situation, 78–79
judgment, 77
reflecting back, 76
space, creating, 75–76
advising/mentoring, 63
attainable, accountability system, 23
attitude
equality, 68–70
of unconditional positive regard, ...
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